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New App Allows Oakland Community to File Complaints Against Oakland Police

Oakland, CA – The City of Oakland and the Community Police Review Agency (CRPA) have launched a new app that allows the public to file complaints against the Oakland Police Department online from any computer, tablet, or mobile device with internet access. The app is located in the complaint portal of the CPRA,… and is a case management system that will also improve internal tracking, investigation, and data collection of complaints.

The system revolutionizes the work of the CPRA and makes it easier than ever for the public to hold the officers accountable. This is part of the City of Oakland’s new OAKAPPS, which offers the residents of Oakland secure and private online access to participating City programs and services.

The new app delivers three components:

1. Allows the public unprecedented ability to file and track complaints of police misconduct online via phone, tablet or computer.

2. Provides a case management infrastructure so intake and investigatory staff have a centralized location to build and store electronic case files, and supervisors can track the progress of investigations as well as staff workloads and workflow.

3. Provides back-office functionality to perform advanced analytics on data related to investigations, allowing CPRA staff to track patterns of complaints and investigatory details, and to create the flexibility to change the functionality of the system as the needs of the CRPA change.

The public-facing portion of the new app is designed to make it easy for members of the Oakland community to file complaints of police misconduct and track the progress of investigations into those complaints. Through the “File a Complaint” function of the app, the public will be able to file complaints either under their names or anonymously, or a representative can file on behalf of an individual with a complaint who is unable to file the complaint themselves.

Members of the public can attach evidence that they may have to support their complaint directly to their online complaint and this evidence will be logged directly into the CPRA case file. The single sign-on system allows registered users to file multiple complaints, track all their complaints, upload additional documents and evidence into their case file, access many documents associated with their case file, and correspond with the investigator assigned to their case through a complaint dashboard. The app helps the City of Oakland to better manage the collected data through a robust case management system. Complaints are automatically logged into the system and form the basis for electronic case files that centralize information and allow investigators and supervisors to track all aspects of CPRA investigations.

The app provides back-office functionality to perform advanced analytics on data related to investigations and to track patterns of complaints and investigatory details. The internal system tracks investigations from complaint through the entirety of the CPRA investigation, including any outcomes that may occur after the CPRA investigation is complete, including disciplinary actions and policy and training recommendations. The system allows for the centralized electronic collection and storage of evidence related to specific cases including police reports, video and photographic documentation, police body-worn camera footage, witness statements, and interviews.

In addition, the new system includes back-office functionality that allows supervisors to generate detailed statistical reports on all aspects of the Agency’s work, track these statistics in real time, and perform analyses of trends and patterns in complaints of officer misconduct. The back office includes numerous flexible report-generating tools based on the information stored in the database. The new public-facing app and case management system were developed over the past five months by a team of City staff from the Oakland Information Technology Department, CPRA (formerly CPRB) and outside vendor DoITLean. The project was completed on time and $100,000 under the $410,000 budget.

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NAACP National President-Charter Schools


In 2016 NAACP National Convention delegates passed, and the National Board affirmed, a resolution calling for a moratorium on the expansion of charter schools. The board subsequently convened a Task Force for Quality Education, which embarked on a national series of hearings to gather data and diverse perspectives on the state of charter schools and their traditional public school counterparts.

NAACP Task Force on Quality Education

The National Board then convened a Task Force for Quality Education, which embarked on a national series of hearings to gather data and diverse perspectives on the state of charter schools and their traditional public school counterparts. Read the press release announcing the establishment of the task force.

The Task Force produced a comprehensive report on their findings from seven hearings across the country.

The Task Force frames their report around five critical recommendations for regulating charter schools and strengthening the public education system.

  • More equitable and adequate funding for all schools serving students of color.
    Education funding has been inadequate and unequal for students of color for hundreds of years. The United States has one of the most unequal school funding systems of any country in the industrialized world. Resources are highly unequal across states, across districts, and across schools, and they have declined in many communities over the last decade. In 36 states, public school funding has not yet returned to pre-2008 levels-before the great recession, and in many states, inner city schools have experienced the deepest cuts. Federal funds have also declined in real dollar terms for both Title I and for special education expenditures over the last decade.
  • School finance reform is needed.
    To solve the quality education problems that are at the root of many of the issues, school finance reform is essential to ensure that resources are allocated according to student needs. States should undertake the kinds of weighted student formula reforms that Massachusetts and California have pursued, and the federal government should fully enforce the funding-equity provisions in Every Student Succeeds Act (ESSA).
  • Invest in low-performing schools and schools with significant opportunity to close the achievement gap.
    Students learn in safe, supportive, and challenging learning environments under the tutelage of well- prepared, caring adults. Participants in every hearing stressed the importance of the type of classroom investments that have consistently been shown to raise student achievement. To ensure that all students receive a high-quality education, federal, state, and local policies need to sufficiently invest in: (1) incentives that attract and retain fully qualified educators, (2) improvements in instructional quality that include creating challenging and inclusive learning environments; and (3) wraparound services for young people, including early childhood education, health and mental health services, extended learning time, and social supports.
  • Mandate a rigorous authoring and renewal process for charters
    One way that states and districts can maintain accountability for charter schools is through their regulation of the organizations that authorize charter schools. States with the fewest authorizers have been found to have the strongest charter school outcomes. To do this, states should allow only districts to serve as authorizers, empower those districts to reject applications that do not meet standards, and establish policies for serious and consistent oversight.
  • Eliminate for-profit charter schools
    No federal, state, or local taxpayer dollars should be used to fund for-profit charter schools, nor should public funding be sent from nonprofit charters to for-profit charter management companies. The widespread findings of misconduct and poor student performance in for-profit charter schools demand the elimination of these schools. Moreover, allowing for-profit entities to operate schools creates an inherent conflict of interest.